Customer Service Assistant at 100%

Bogis-Bossey, Vaud, Switzerland | Full-time


The World Council of Churches (WCC) is a fraternal fellowship of 352 member Churches representing more than half a billion of Christians around the world. The WCC ( calls on its member churches to seek unity, common public witness and service to others in a world where hope and solidarity are the seeds of justice and peace.The WCC works alongside people of all faiths seeking reconciliation, with the goal of justice, peace and building a more equitable world.
Its Ecumenical Formation Institute and Hotel & Conference Centre, Le Château de Bossey, (, with 90 guest rooms, and 10 meeting rooms, located between Nyon and Geneva, is looking for a : 

                     Customer Service Assistant at 100%

Reservations and direct sales:
•Taking reservations of hotel and meeting rooms, keeping the reservation system up to date
•Providing information to customers on the hotel environment and local resources
•Promotion and direct sales actions (offers/contracts for seminars & banquets), follow-up and reminders on offers/prospects

Customer Relations and Logistics:
•Welcoming individual clients, groups, students… and registration in the Fidelio PMS system
•Checking the meeting rooms before arrivals
•Preparing arrivals and checking reservations before the arrival of students, customers, groups, seminars and restaurant clients
•Follow-up during the whole stay of customers (service records, answers to information requests, invoicing)
•Daily communication and preparation of the function sheets for the different departments 
•Closing customer invoices, seminars, banquet, in collaboration with the finance department

Reception Administration:
•Management of cash funds and cash flow at the reception
•Keeping a transport schedule (clients, students…)
•Daily closing of accounts and back up of digital information
•Keeping the reception area tidy (inside and outside of offices and cabinets)

•A minimum of one year hotel experience in a similar position
•Ability to work in French and English. German would be an asset
•Preferably studies in hospitality business (Ecole hôtelière ou de tourisme) or equivalent
•Ability to prioritize and handle competing deadlines 
•Open minded and positive attitude
•A good sense of hospitality and attention to details
•Ability to work in an open space and to multitask
•Very good coordination skills
•Good level of computer skills: Word, Excel, Internet 
•Fidelio Front Office Knowledge, an asset
•To own a car is highly recommended due to the location of the Ecumenical Institute

Working conditions and environnement:
•Multicultural and multi-faith environment
•Beautiful setting on the Lake Geneva Region
•Diversified position in a small team
•Good social benefits and salary according to CCNT
•Working days in AM or PM shifts (from 7.00 to 20.00), also Saturdays and Sundays 

Starting date: 01.05.2024